Shipping & Returns
UK mainland Delivery - £2.75 All orders take approx 3-5 working days *please note personalised items may take a little longer. If you need it quicker please get in touch.
Express Delivery - £6.95 All express orders must be placed before 12pm for a next working day delivery via UPS. Sadly personalised items cannot be next day but we can get these out within 2 working days if required, contact our team if you require assistance.
European and international Delivery - £15 All parcels for delivery to the rest of Europe and worldwide will be sent by a standard international service and are only tracked to the point they leave the UK. Orders will take approx 10-14 days depending on the country. *please note that Ruby and Freddies are not responsible for any customs duty or tax for orders being delivered outside the EU or for any delay this may cause to your delivery as a result. These are the sole responsibility of the buyer.
International tracked and signed - £25 We advise this service as once the item leaves the UK we are no longer responsible for the parcel and cannot track it on your behalf. If you use this service the item will be tracked until it reaches its destination where it will be signed for upon its delivery.
Easy Returns & Exchanges
We are sure you will be delighted with your purchase but should you not be then we will gladly refund or exchange your item within 7 days of receipt of your purchase. We will issue a refund if the item is faulty or returned to us unopened in its original condition. The refund will be processed once the item has been returned to us in a saleable condition unless faulty. *please be aware that personalised items are non returnable unless faulty.
We will not accept returns of non-faulty items that have been worn/used or had the tags removed. When returning an item to us the cost of returning the item is your responsibility. We recommend that you send the items back using recorded delivery which will provide you with proof of postage should the item get lost.
Please be aware that all personalised items are non refundable unless faulty. Please double check all the spellings of names as we will directly copy what has been written on the personalisation form - Thank you!